Desktop Troubleshooting Guide
Unblock camera and microphone inputs: Google Chrome may be blocking your camera and microphone inputs. If a "broken camera" symbol appears at the end of the browser's address bar, click on it to manage permissions. Learn more about unblocking your camera and microphone inputs.
Grant your browser permission to access camera and microphone: Some operating systems (for example, the Mojave version of MacOS), require you to grant a browser access to your camera and microphone. These changes are made in your computer's system settings. Learn more about granting browser access to your camera and microphone.
Check your external microphone or camera device (if applicable): It's important to understand whether your camera and microphone works across different applications. If a program like FaceTime & Photobooth (MacOS), Skype (Windows) or Zoom is available, use one of these programs to test that your camera and microphone are functioning properly. Learn more about testing your camera and microphone.
Firewalls and corporate networks: If you work for a company that uses a firewall or other network configurations across corporate machines and devices, access to the camera or microphone access may be blocked internally. Check with your company's IT or security team to understand if a firewall or internal network setting is preventing use of your camera or microphone.
Re-install your browser completely: This ensures that the browser is clean and that settings are refreshed. Your browser should recognize that the webcam is available if there were driver connection problems.